Tech is leaving a home and..

I’m late for my next house?

When possible, text the Hangout office chat at least two hours prior that you are running late so we can adjust the schedule

• determine how long it might take you to finish or arrive at the next home and let the office know
• don’t panic! focus on doing quality work, not rushing
• Let the office worry about the schedule and communicate or adjust the schedule properly

Tech got a flat tire

• Immediately send a message to the client to notify them we are running late
  • Let them know the ETA for when it may be changed or fixed

• Have the tech check with your insurance company to see if you have Roadside Assistance available (AAA, Geico, USAA, etc.)
  • Call them Immediately
  • Let the client know the ETA for when it may be changed or fixed