These are the following instances in which you should send a text message to the office:
*** MAKE SURE YOU ARE NOT ON STAFF SENDING A TEXT MESSAGE TO THE OFFICE STAFF ***.
- When you simply need to notify the office
- Something is already damaged: make sure you send a photo, include which house, location and specify that it already existed
- You have damaged/broken something: be sure to send a photo, including the house, location and specify that you have damaged it recently. If the client is present you can show them the damage and apologize. Even if the client tells you not to worry you have to contact the office.
- Someone is sick
- Arriving late or too early at a home
- Minor problems with the home or service (so the company can notify the client before the service is completed, i.e.: pet accidents, cracked tile floors, countertops or floor dirt that won’t come off, excess pet hair that settles after cleaning).