***Do not start cleaning if it is not within our normal scope of service*** – Please be sure to let the office know if something like this comes up so we know how to address it when talking to the client
- Politely discuss with the clients that certain things aren’t within our scope of service and that you would not be able to tend to those items if it hasn’t been previously addressed during scheduling:
If they are asking for additional services and you have the time:
- politely say: “Okay! Let me call the office real quick to have them add that onto your cleaning”
If they don’t want you to call the office but still want the additional service:
- explain: “I understand, but I’m not allowed to do anything outside of what’s already included for your service. I’d be happy to let the office know to add it on to your cleaning, though!”