Customer Service Questionnaire Name First Last 1. If you have a key to the client's house, it is not necessary to knock on the door.* True False 2. These comments are allowed if the client is not present.* The house is dirty The children's room is very dirty. Floors are dirty No comment is correct 3. Where should you park?* Inside the garage In the Driveway In the street Anywhere 4. True and False. If you look and act like a professional, the client will treat you like a professional.* True False 5. What should you do if you can't fix the client's complaint?* Do not say anything to the client and notify the office. Acting like you fixed it and saying nothing Ignore it and go on with your work Explain to/teach the client that it does not come off and advise the office. 6. Seleccione uno. Si necesitas que calentar la comida o cargar tu teléfono puedes usar el microondas o cargador de el cliente.* True False 7. What should you do if a client complains?* Waiting for you to call the office Tell him that you have already cleaned it and keep on working Understand, analyze, explain, and fix. Just listen and get on with your work 8. True or False. Facial expression is not important when a client is correcting you.* True False 9. How should you leave the blinds at the client's house?* Opens Closed As you think is right As is or as requested by the client. 10 .You can reload the materials on the wall or blinds.* True False 11. It is important to follow the recycling rules.* True False 12. Which of these is correct.* There is no need to greet the client when you arrive. There is no need to say goodbye to the client when you are done. If the client looks serious, do not greet him. No answer is correct 13. True or False. If you are late it is okay to be in a hurry to clean up in front of the client.* True False
