Keep them and we’ll celebrate your every success together!
Golden Rule # 1
Absolutely, positively never use the client’s computer for any reason whatsoever.
Golden Rule #2
You must report unethical behavior observed by any other employee to the office manger. There is no excuse for “looking the other way” in the name of friendship with regard to serious matters like dishonesty, lying, and disparaging or disrespectful statements made about the company, their team mates, or other customers.
Golden Rule #3
Do not ask clients for favors. Period. If you need a ride, some money, a day off, “extra work”, etc. NEVER, under any circumstance ask the client for assistance. Call a friend, call us, but do not ask clients for favors.
Golden Rule #4
Never, ever take photos with your cell phone (or camera) of anything in the customer’s home unless you’ve been instructed to do so by the office manager. Never post comments on Facebook or any other media regarding our clients, your experience in their home, their personal habits, or filthy conditions. Their privacy is our responsibility and cannot be breached under any circumstance.
Golden Rule #5
Except for emergencies, personal cell phone use is strictly forbidden in the client’s home except for official work related use.
Golden Rule #6
Never throw your team under the bus. Do not complain to our clients about another employee, our office staff, your boss, your job, or another customer. Our clients will tattle. Immediate termination will result. No exceptions.
Golden Rule #7
Do not steal our clients. They will tell us if you solicit them for work. They know they are bound by a $2,500 “finder’s fee” if they hire you. They know you have signed a “non-compete agreement” with us and will know you are being sneaky and underhanded. Your contract states you will pay a $2,500 “finder’s fee” if you take over the account on your own. Stealing clients is dealt with in court.
These rules weren’t written for honest, contentious people, they were written for the dishonest. We know that YOU don’t fall into this category and we’re glad you’re here. Rules that are never put in writing get violated by accident by well-meaning people. This is why we provide every employee with our SEVEN GOLDEN RULES.